Terms and Conditions

All treatments are provided by Janet Mantle (JM) who is the business owner of Mindful Ayurveda
Mindful Ayurveda uses a booking system Keia
The client’s appointment time is the time allocated on Keia. If the client arrives late this time could be taken off your allocated time so it does not eat into the next client’s time.
All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment. JM may contact you to complete the consultation before treatment begins.
If the client. would like a Dosha specific consultation this can be done by zoom or telephone.
Treatments will only be conducted if JM deems the treatment safe for the client to receive
GP/Consultant permission may be required before treatments can be provide

All bookings are confirmed by Keia. Keia sends appointment confirmations and reminders to clients.
If a cancellation is made more than 24 hours before a treatment, the client will not be charged
If a cancellation is made within 24 hours of the treatment, they will be expected to pay the cost of the treatment
This cancellation fee may be waived at JM’s discretion
The cancellation fee must be paid within 7 days of the cancellation
If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived. Please see link below on Covid-19 information.

JM has the right to cancel a treatment by giving 24 hours notice
JM has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
JM has the right to cancel a treatment without notice if the client is intoxicated or inebriated
JM commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers can be used as payment towards any available, advertised treatments
Vouchers are only valid for one use
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
Vouchers are only valid up to and including the expiry date
Refunds are not available for vouchers already paid for and provided

Feedback forms will be sent to clients at JM’s discretion
Content may be used in publicity material and on the website, with the permission of the author

Website content is be authorised and managed at JM’s discretion, including testimonials
Photographs will only be displayed with the consent of the people in the photograph
Photograph consent may be obtained by JM verbally, or in writing

Keia is the booking system for Mindful Ayurveda. Keia accepts card payment. Preferred clients can book appointments and pay on the day, this can be card, cash, Apple Pay, Paypal. JM can make a client a preferred client at the discretion of JM
Invoices will be sent to clients who do not pay for, or who cancel, treatments
Invoices must be paid within 7 days of the issue date

Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
Consultation Forms and treatment notes will be kept on file, securely by JM
All clients must complete a consultation form prior to receiving Mindful Ayurveda’s treatments
By signing the consultation form, clients are giving JM permission to hold records and data about
Personal information will not be shared with any third parties

JM has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour
Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
All invoices must be paid within 7 days of issue date

If a client wishes to make a complaint about JM this must be emailed to janet@mindfulayurveda.co.uk
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days